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Terms and conditions

TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern your use of our website (the “Website”) and the services provided by Trad Warehouse (“we” or “us”). By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. General terms

1.1 Acceptance
By using our website and services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you’re using our website and services on behalf of a company or organization, you represent that you have the authority to bind them to these terms.

1.2 Modifications
We reserve the right to modify, update, or replace these Terms at any time without prior notice. The revised Terms will be effective upon posting on our website. Your continued use of our website and services after any changes to the Terms constitutes your acceptance of the revised Terms.

1.3 Privacy policy
Our privacy policy on our website explains how we collect, use, and disclose your personal information. By using our website and services, you consent to our privacy policy.

2. Use of website and services

2.1 Account registration
To access certain features of our website or place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, and you agree to accept responsibility for all activities under your account.

2.2 User conduct
You agree to use our website and services only for lawful purposes and in compliance with these terms. You must not engage in any activity that may interfere with or disrupt the functionality of our website or services.

2.3 Product information
We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, and prices. However, we do not warrant the accuracy, completeness, or reliability of any product information on our website. Product availability and prices are subject to change without notice.

2.4 Orders
By placing an order through our website, you offer to purchase the selected products. We reserve the right to accept or reject any order for any reason. Upon acceptance, we will process your payment and arrange for shipping.

2.5 Payment
All payments made through our website are securely processed. We accept major PayPal, credit cards, and other payment methods as indicated on the checkout page. You agree to provide accurate and valid payment information. We will prosecute credit card fraud and theft of our merchandise to the fullest extent of the law.

2.6 Shipping and delivery
We’ll make reasonable efforts to fulfill and deliver your orders on time. However, we are not responsible for any delays or damages caused during shipping or delivery. Additional fees, such as customs duties or taxes, may apply for international orders.

Orders are processed in 1-3 days and then shipped, and shipping takes 2-4 days, depending on the shipping method. Our shipping carriers include USPS, UPS, and DHL.

If the shipping carrier provides a tracking number, we will update your order with the tracking information. Some orders using first-class USPS mail may not have tracking numbers.

2.7 Backorders
If some of your ordered items go on backorder, we’ll ship the available items. When the backorder item(s) becomes available, we’ll send them to you. You won’t be charged additional shipping and handling for the second shipment.

2.8 Exchanges and returns
Trad Warehouse accepts returns as long as all of the following apply:

  • Exchanges are started within 14 days of delivery 
  • The merchandise hasn’t been worn, washed, or altered in any way
  • It’s returned in its original packaging
  • It still has the original tags

Exchanges and returns will be processed 3-5 days after receiving them. If it’s within the 14-day window, you’ll get a refund. If it’s after, you’ll get store credit or exchange it for another item if that’s what you want.

For exchanges, we ship the first one free, but subsequent exchanges for the same order may be subject to a shipping fee paid for by the buyer.

Please include the return/exchange form we sent with your order for timely processing.

Ship returned items to:

Trad Warehouse
12345 Menswear Way
Orlando, FL 56789

3. Intellectual property

3.1 Trademarks and Copyrights
All trademarks, logos, and service marks displayed on our website are the property of Trad Warehouse or their respective owners. The content on our website, including text, graphics, images, and videos, is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

3.2 User content
By submitting any content to our website, such as reviews or comments, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the content for any purpose related to our business.

4. Limitation of liability

4.1 Disclaimer
Our website and services are provided “as is” and “as available”. We make no warranties or representations of any kind, express or implied, regarding the operation of our website or the accuracy, reliability, or completeness of the content. You use our website and services at your own risk.

4.2 Limitation of liability
To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services, even if we’re aware of the possibility of such damages.

5. Governing law and dispute resolution

5.1 Governing law
These terms shall be governed by and construed under the laws of the State of Florida, United States, without regard to its conflict of laws provisions.

5.2 Dispute resolution
Any dispute arising from or relating to these terms or your use of our website and services will be resolved through binding arbitration in Orlando, Florida, following the rules of the American Arbitration Association. Each party shall bear its own costs and expenses related to the arbitration.

6. Severability and entire agreement

6.1 Severability
If any provision of these terms is held invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

6.2 Entire agreement
These terms constitute the entire agreement between you and Trad Warehouse regarding your use of our website and services, superseding any prior agreements or understandings.

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please get in touch with us at support@tradwarehouse.

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